Responsible Gambling at Bigclash Casino

At Bigclash Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Bigclash Casino takes responsible gambling seriously. We actively promote safe gaming practices and provide tools and resources to help our players manage their gambling activity. We comply with all applicable New Zealand gambling regulations and work closely with recognised support organisations to ensure player wellbeing remains our top priority.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or personal problems
• Chase losses by continuing to gamble after losing money
• Lie to friends or family about your gambling habits
• Neglect work, family, or other responsibilities due to gambling
• Borrow money or sell possessions to fund gambling
• Feel irritable or restless when trying to reduce gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support service immediately.

Responsible Gambling Tools

Bigclash Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools by logging into your account and visiting the Responsible Gambling section in your account settings, or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These notifications help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you need a longer break, you can self-exclude from Bigclash Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, please contact our support team at [email protected].

Account Activity and History

You can review your full gambling history, including deposits, withdrawals, bets placed, and wins and losses, at any time through your account dashboard. Monitoring your activity regularly is a healthy habit that helps you stay in control.

Protecting Minors

Bigclash Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites.

Recommended parental control tools include:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)

Gambling Helpline New Zealand

A free, confidential helpline offering support, information, and referrals for people experiencing gambling problems.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24 hours a day, 7 days a week)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24 hours a day, 7 days a week)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Only gamble with money you can afford to lose
• Set a budget before you start and stick to it
• Never chase your losses
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are stressed, upset, or under the influence of alcohol
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Do not borrow money to gamble

Contact Us

If you have any questions about our Responsible Gambling tools or need assistance activating any of the features described on this page, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on our website

This Responsible Gambling policy was last updated in June 2026. Bigclash Casino reserves the right to update this page as regulations and best practices evolve.